Remote Access Support
*Do NOT click on 'Connect to" unless instructed by a LOCIS technician.
This is not a replacement for our normal phone support methods.
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How to replace a workstation which runs Locis from a Network Share…
- Prior to taking the old workstation out of service copy or write down the target of the Locis desktop shortcut. Usually, it is something like “f:\locis\comet.exe /pn=mike”
o The ”/PN = xxxx” area should be different on each workstation that runs Locis.
- With the new computer in place.
o Ensure the computer is mapping a drive letter to the original network share.
o Recreate (or copy) the original desktop shortcut (from old PC) to the desktop of the new PC.
o Attempt to run Locis by double clicking the icon.
§ If you get past the “Enter Password” screen, you are successful.
§ If you get any kind of a bad message, you must run a Workstation install.
o You can download the Workstation Install Package here.
§ The logged in user must be a local administrator to run the Workstation Install.
§ Be certain to select “Network Workstation” and not “Stand Alone Server”
§ Comet should not be ran as a service
§ You do not need to create a desktop shortcut if you copied it from the old Workstation.
o After performing the Workstation Install, retry the Locis icon and you should be successful.
How to replace a workstation which runs Locis in a non-networked environment…
- Copy the Locis folder from the old computer to the new computer.
o Optimally, the computer would have the same IP Address/Computer Name/Share Name
- Download the latest version of Comet Server Products http://www.signature.net/download/CometServer%20Products%20(Windows)/
o The default installation path is the only thing you must change during the install.
§ C:\comet services is not good.
§ X:\locis\secure is where it needs (x is where Locis is installed).
A new service is created called "CometServices" you can either reboot or start the service manually.
(prior to starting the service, install the USB security dongle that was on the old computer/server)
Lastly - do the procedures above entitled "How to replace a workstation which runs Locis from a Network Share"
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Last modified
October 24, 2008